IYS Delivery FAQs
In this section
- What are your delivery options and costs?
- What is ‘Priority Delivery’?
- If I choose Next Day Tracked on a Friday when should I expect my delivery?
- Can I choose the courier for my delivery?
- Can I track my order?
- Will I receive text messages to show me were my dispatched order is?
- Will I be charged Customs charges and how much will these be?
1. What are your delivery options and costs?
We offer free 2-3 day U.K. shipping on everything we sell. There are some items that can not be shipped free of charge to some areas of the U.K. including Highlands and Islands but if the items are small enough for normal Royal Mail postal delivery we will choose this option for you.
For orders outside of the U.K. delivery is usually charged at our cost price.
2. What is ‘Priority Delivery’?
Priority delivery puts you to the front of the queue for getting your order picked, packed and dispatched. If you place your order by 1pm Monday to Friday, you'll receive your goods within 1-2 working days. Orders placed on or after 1pm on Friday, or on a Saturday and Sunday will be delivered on Tuesday or Wednesday.
If you order is under £9.00 this will be the default choice of service for your order.
Deliveries are made between 7am and 7pm. When you select our Priority Delivery service, we will choose the most suitable service to dispatch your order on – this could be Royal Mail or an Interlink Express service. We'll advise you in your dispatch email which service your order is being sent with. Priority delivery does not guarantee a tracked service but priority service in our warehouse to get you order out the door quicker.
3. If I choose Next Day Tracked on a Friday when should I expect my delivery?
If you place your order by 1pm Monday to Thursday, you'll receive your goods the following day. Orders placed on Thursday after 1pm, Friday, Saturday and Sunday will be delivered on Tuesday. This is a fully tracked option.
4. Can I choose the courier for my delivery?
Sorry no. You can choose the level of postage you want, for example standard or priority but we choose the courier based on the best method for the size and destination of your order.
5. Can I track my order?
If you have chosen a tracked service or your dispatch email tells you it is on a tracked service of course you can! Just be aware that sometimes it can take a few hours for your orders tracking to start on the courier’s website. Don’t worry this is normal and if you check back later it will be there.
If you hold an account with us just sign into ‘YOUR ACCOUNT’ and view your order history. Once you click into your order detail you will be able to see all the information about your order including tracking information if applicable.
If you checked out as a guest, you can still track your order. Just click on ‘YOUR ACCOUNT’ at the top of any page and then click on ‘TRACK YOUR ORDER’ under ‘No account?’. You will need the Order Number and email address you used during checkout to check your order status.
Alternatively, link into your tracking directly from your dispatch email.
6. Will I receive text messages to show me were my dispatched order is?
If you're a UK customer you can receive text messages to give you a heads-up of when your Interlink Express delivered order will be on your doorstep. To receive this service just make sure that your 'Contact Number' in your account 'Personal Info' is your current mobile number. When you choose a tracked service, you will receive a text telling you your tracking number and when the order will be delivered from Interlink Express. Don't forget to make sure your 'Contact Number' is your mobile number and please keep it up to date in order to receive this service from Interlink Express.
7. Will I be charged Customs charges and how much will these be?
Our business is delivering from Worcestershire in England and therefore orders delivered within the EU are not subject to Customs Duties and Import Taxes. These orders will have the relevant VAT included. For example, an order being delivered to Spain will be inclusive of VAT.
Orders delivered outside the EU (Including Canary Islands and Channel Islands) are sold exclusive of VAT and may be subject to Customs Duties and Import Taxes.
Some couriers also charge a handling fee for processing your order through customs. We have no prior knowledge of this charge, either how much or even if it will be applied.
We do our very best to give a choice of delivery methods that limit the risk of customs and fees but there is no way of guaranteeing exclusion of these charges when a product is being imported into a country where its custom authority enforces a fee.
We try to ensure that our prices, service and online information reduce the impact of this additional authority imposed tariff. Unfortunately, the liability for payment lies with you as the importer of the goods. We have no control over this part of your orders' journey so to get the best advice you should contact your local customs office. We are unable to reimburse any costs incurred.
It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages delivered outside the EU. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask us to do any of the above.
We dispatch your goods from multiple warehouses so please be aware that your order may be split into two or three packages and may incur multiple customs or handling fees.
It is always our aim to give you the best possible service and to keep costs, within our remit, as low as possible. We know that some couriers charge additional costs and that orders are liable for duties so we do try to balance this cost by providing really low shipping costs, in many cases free shipping, and to be up front, on our site, about the additional charges that could be applied in your country. This then allows you to make the choice to take advantage of the low shipping costs knowing that there may be an additional fee when the order arrives in your country.